Terms of Service

1. Who we are and what these terms cover

Zentracafe is a management system for internet cafes and gaming clubs, provided by Zentra (zentra.ge, "Zentra", "we"). It runs at cafe.zentra.ge and includes the management panel, the agent installed on the club's computers (lock screen and games screen) and the payment pages for the club's customers.

These terms apply to every club that registers on cafe.zentra.ge (the "club") and to the person who registers and runs it (the "owner"). By ticking the consent box at registration the owner confirms they have read and accept these terms and the privacy policy.

2. Registration

• Registration requires the owner's first and last name, Georgian personal number, mobile phone and email; the club's name, address, opening hours and number of seats; and a Georgian bank account number (IBAN).
• The owner is responsible for the data being true and belonging to them or to the club they represent. Registering with someone else's data is forbidden.
• A registration takes effect once confirmed through the link sent by email. An unconfirmed registration is deleted after 24 hours.
• Only one trial is granted per personal number, per phone number and per email.
• The owner is responsible for keeping their own and their staff's passwords secret, and for everything done from the club's account.

3. Trial

• From confirmation the club has a free 3-day trial, during which the panel works in full: rates, staff, bar, settings.
• During the trial the agent cannot be downloaded and computers cannot be connected. This opens once the system fee is paid.
• If the system is not paid by the end of the trial, the panel is locked (see section 6).

4. Prices and payment

• System fee: USD 100 per month + 3%, paid in GEL at the National Bank of Georgia rate on the day of payment.
• A Premium module: USD 25 per month + 3%. The Premium bundle (all modules): USD 100 per month + 3%.
• Paying in advance: 3 months at 5% off, 6 months at 10% off, 12 months at 15% off. Each payment is one-off; no card is charged automatically.
• Payments are made through Keepz. A paid period is added to the current one; after a lapse, the paid period starts on the day of payment.
• Premium works only while the system is paid. Premium cannot be bought for longer than the system's paid period, and it stops when the system lapses.
• Payments are not refunded. When a Premium membership is cancelled, the service runs to the end of the paid period and is not renewed.
• If prices change, the new price applies only to payments made after the change.

5. Payments by the club's customers

• The club's customers can pay at the computer with a QR code (time, bar, food, hour packages). Keepz processes these payments.
• From each such payment the club receives 94%, paid to the club's registered IBAN. 4% is Zentra's commission and 2% is Keepz's.
• If the money cannot be sent straight to the club's account for a technical reason, it lands on Zentra's account, is recorded in the club's favour, and Zentra transfers it (94%) to the club's IBAN.
• Only the owner can change the IBAN, by entering their password again; every change is logged.
• The club alone is responsible for its relationship with its customers: prices, service, refunds and taxes.

6. Lapse, lock and deletion of data

• When the system's paid period ends (or the trial ends without payment), the panel is locked: only the payment page and the personal information page stay open. QR payments and online orders on the club's computers stop.
• As soon as payment is made the panel opens again and everything continues where it stopped.
• 30 days after the lock, an unpaid club's data (rates, staff, bar, history, computers, settings) is deleted and cannot be restored.
• After deletion Zentra keeps the club's registration information and the club's customer database, with no time limit (see the privacy policy).

7. The agent on the computers

• The club installs the agent on its own computers, under its own responsibility. It runs the lock screen, sessions and the games screen, and reports the computer's state to the panel.
• The agent has no code-signing certificate, so an antivirus may block it; instructions are in the panel.
• The club sets the administrator login for the lock screen itself in the panel and is responsible for keeping it secret.
• Premium modules can carry out actions on a computer on the club's command or on a schedule (for example cleanup or game updates). The club is responsible for these settings and for the software on its computers being licensed.

8. Forbidden use

• Using the system for unlawful activity, including money laundering or using other people's means of payment.
• Attempting unauthorised access to the system or to another club's data, generating artificial load, or analysing the system's code to get around it.
• Registering with false or someone else's data, including to obtain the trial again.

9. Suspension

Zentra may suspend a club's account if these terms are broken, if there is a well-founded suspicion of fraud or a security threat, or if the law requires it. While suspended, the club's data is kept, but signing in and accepting payments stop. Once the reason is removed, the account is reopened.

10. Liability

• Zentra works to keep the system running smoothly but does not guarantee it will run without errors or interruptions, including when the internet, Keepz or another third-party service fails.
• Zentra is not responsible for income the club earned or did not earn, for damage to the club's computers or software, or for the relationship between the club and its customers.
• In any case, Zentra's liability is limited to the amount the club paid Zentra over the last 3 months.

11. Changes and disputes

• Zentra may change these terms. The owner is told of a material change by email or in the panel at least 7 days before it takes effect. Continuing to use the system means accepting the new terms.
• These terms are governed by the laws of Georgia. Disputes are settled by negotiation, and failing agreement, by the courts of Georgia.
• If this translation and the Georgian text differ, the Georgian text prevails.
• Questions and requests: info@zentra.ge